Objective


The Infrastructure department of ETH Zurich proposes, in the building management concept of the respective building area, to obtain increased external service providers for rendering the services of the infrastructure and technical services and to work with a minimal staff of its own on site. In the area of the Zentrum and Hönggerberg the total nine buildings area as of January 1th, 2008 technical and infrastructure are outsourced annually. Newly added are contracts the areas of garden maintenance and lock systems as well.

Implementation


  • Gathered from service overviews, quantity structures
  • Drafting of pre-qualification documents
  • Definition of SLA Standards in collaboration with ETH Zurich
  • Creation of the invitation to bid documents, formulation of submission requirements
  • Implementation of the submission process
  • Evaluation of suitable Outsourcing Partners

Customer benefits


  • Uniform service levels
  • Up-to-date service descriptions
  • Basic plan for an invitation to tender which can be used for additional invitations to tender

Picture: ETH Zürich / Marco Carocari